🚚 Shipping & Delivery Policy
Effective Date: January 1, 2025
Business Name: Buy Onewheel Now
Shipping Coverage
We currently ship to customers within the United States.
Shipping Origin
All orders are shipped from:
The UPS Store
2210 W Sunset Blvd
Los Angeles, California 90026
Shipping Carrier & Service Level
We use UPS as our primary shipping provider. Available shipping service levels include:
- UPS Next Day Air AM
Fast, reliable next-business-day delivery service by 8:00 a.m. to most major cities in the U.S.
Shipping Rates
Shipping costs are determined based on real-time UPS carrier rates. Final shipping charges will be displayed during checkout. These charges are calculated based on:
- Destination
- Package weight and dimensions
- Service level selected
Processing Time
Orders are typically processed within 1–2 business days. Orders placed after business hours or on weekends/holidays will be processed on the next business day.
Delivery Estimates
Delivery times are estimated automatically based on your location and selected UPS service level. In most cases, you can expect your order within 1–3 business days after processing.
🔄 Returns & Refunds Policy
At Buy Onewheel Now, your satisfaction is important to us.
Return Window
We accept returns within 30 days of delivery. Items must be:
- Unused
- In their original packaging
- Accompanied by proof of purchase
Non-Returnable Items
- Used or damaged items not due to manufacturer defect
- Gift cards or promotional products
Return Shipping
Customers are responsible for return shipping costs unless the return is due to our error (e.g., wrong item shipped or a defective product). Return labels can be requested through our support team.
Refunds
Once your return is received and inspected, refunds will be processed to your original payment method within 5–7 business days. You’ll receive an email notification once your refund has been issued.
📫 Contact Us
If you have questions about shipping or returns, contact us:
📧 support@buyonewheelnow.com
📞 (209) 442-3563
🕒 Business Hours: Monday to Friday, 9 AM – 5 PM PT